Refund and Returns Policy

Thank you for shopping with Capillaries Nutricare. If you are not entirely satisfied with your purchase, we’re here to help.

Refunds

Eligibility for Refunds

To be eligible for a refund, please ensure that:

  • The product was purchased within the last 7 days.
  • The product is in its original packaging.
  • The product is unused and in the same condition that you received it.
  • You have the receipt or proof of purchase.

Process for Refunds

  1. Contact Us: To initiate a refund, please contact our customer service team with your order details at:

  2. Return the Product: Once your refund request is approved, you will receive instructions on how to return the product. The product should be shipped back to:

    • Address: 3rd Floor 314, Leonarda Square, Yogichowk, Punagam, Surat, Gujarat – 395010

  3. Inspection and Approval: After receiving your returned product, we will inspect it and notify you of the approval or rejection of your refund.

  4. Refund Processing: If your refund is approved, it will be processed in 10 working days, and a credit will automatically be applied to your original method of payment within a period of 15 days.

Non-Refundable Items

  • Gift cards
  • Downloadable software products
  • Health and personal care items

Returns

Conditions for Returns

  • The product must be unused and in the same condition that you received it.
  • It must also be in the original packaging.
  • Return requests should be made within 10 days of purchase.

Return Process

  1. Contact Us: For return requests, please reach out to our customer service team at:

  2. Shipping the Product: Upon approval of your return request, send the product to:

    • Address: 3rd Floor 314, Leonarda Square, Yogichowk, Punagam, Surat, Gujarat – 395010

  3. Notification: Once we receive your return, we will inspect the item and notify you of the status of your return.

Shipping Costs

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

If you need to exchange a product for the same item, contact us at:

Send your item to:

  • Address: 3rd Floor 314, Leonarda Square, Yogichowk, Punagam, Surat, Gujarat – 395010

Contact Us

If you have any questions about our Refunds and Returns policy, please contact us at:

Visit our website: www.capillariesnutricare.in

We value your satisfaction and aim to resolve any issues promptly and fairly. Thank you for shopping with Capillaries Nutricare!

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